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Motivational customer service keynote speaker, expert and author shep hyken specializes in customer service, loyalty, engagement and customer experience. Customer service speaker and expert, shep hyken, is the chief amazement officer (cao) of shepard presentations. his keynote speeches on customer service and. Shep hyken. full bio . i am the chief amazement officer at shepard presentations. as a customer service and experience expert, i help organizations create amazing customer and employee experiences. Customer service speaker and motivational speaker shep hyken specializes in customer service, customer service training, customer loyalty, customer experience, internal service and relationships. No company can afford to be a customer service laggard. so, what can leadership do to ensure they stay up, stay competitive and stay relevant? pay close attention to what’s trending in the world of customer service and customer experience. here are 10 trends you shouldn’t ignore.
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